Client Area

Frequently Asked Questions


1. How can I order a dedicated server?

After navigating to the product page of the hosting service you wish to order and configure, press the "ORDER NOW" button to go further with your order.

2. Where are your dedicated servers physically located?

We offer Dedicated Servers located in multiple locations, Netherlands, Swedden and Norway.

4. Do you have any dedicated servers located outside Europe?

No, all our dedicated servers are located in Europe.


1. Do you provide 24/7 customer support?

Yes, we provide live on-site technical support and our IT experts are available 24/7/365 by email and ticket support system.

2. Do you provide support in other languages besides English?

At the moment we only provide support in English.

3. How often can you reinstall my server?

We offer self service platform where you are able to reinstall byself, free of charge.

4. Do you offer managed services?

No, all our services are unmanaged.


1. How long does it take to setup a dedicated server?

Delivery times may vary according to stock and server configuration, but we usually provision, secure and deliver a server within 3-24 hours from payment.

2. Can you deliver my server details to another email address?

No, all server details will be delivered to the email address used when the account was registered. In order to change the delivery email address, you will need to change the registered email address prior to server delivery.

3. Do you deliver dedicated servers on weekends?

Instant servers can be delivered at weekends, other all can be dilivered during week days.


1. Do you have a test IP I can ping?

You can check our Speedtest page, which also includes a test IP.

2. Can I use IPv6 on my server?

Yes, we can provide IPV6 ip free of charge.

3. Do you provide DDoS Protection?

Yes, every servers delivered has Basic DDoS Protection, If you need advanced protection please contact our support.