Privacy Policy

Last updated: 23/11/2025

Swify.io ("Swify", "we", "our", "us") is a hosting provider registered in Portugal, delivering dedicated server services with datacenter operations in the Netherlands, Switzerland, and Bulgaria. This Privacy Policy describes how we collect, use, store, protect, and process personal data when you use our services or interact with our website.
By using our services, you agree to the practices outlined in this Privacy Policy.

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1. Data Controller

Swify.io
Email: [email protected]
Country of Registration: Portugal

2. Data We Collect

We collect the following categories of personal data:

2.1. Account Information

- Full Name

- Email address

- Billing address

- Payment details (processed securely by third‑party payment processors)

- Customer communications

2.2. Technical Data

- IP address

- Browser and device information

- Website interaction logs

- Access timestamps

2.3. Service Data

- Server identifiers

- Resource usage (non‑intrusive)

Important: Swify.io does not access or inspect customer data stored on dedicated servers unless explicitly required for support or by law.

3. How We Use Your Data

We process data only when necessary and for lawful purposes:

- To provide and maintain our services

- To process payments and billing

- To offer customer support

- To prevent abuse, fraud, and security threats

- To comply with legal obligations

- To improve service performance and user experience

4. Legal Basis for Processing (GDPR)

Swify.io processes personal data under the following lawful grounds:

- Contractual necessity: service delivery, account creation

- Legal obligation: tax and accounting records

- Legitimate interest: security monitoring, preventing misuse

- Consent: only where explicitly required

5. Data Retention

We retain data only for as long as necessary:

- Billing and account records: 7 years

- Technical logs: 12 months

- Support tickets: 3 years

- Server data: retained only for the duration of the service

6. Data Stored on Dedicated Servers

Customer content stored on dedicated servers is fully controlled by the client. Swify.io:

- Does not access the content

- Does not monitor user data

- Does not use customer content for any purpose

Exceptions apply only when required by law.

7. Third‑Party Services

We use GDPR‑compliant third‑party providers:

- Cloudflare: security, DDoS protection, DNS

- Internal provisioning and billing platform (WHMCS‑like)

These providers may process limited data such as IPs for security purposes.

8. International Data Transfers

Your data may be processed in our datacenters located in:

- Netherlands

- Switzerland

- Bulgaria

All locations follow strict data protection standards. Transfers outside the EU comply with GDPR safeguards.

9. Your Rights Under GDPR

You have the following rights:

- Right to access your personal data

- Right to rectification

- Right to erasure ("right to be forgotten")

- Right to restrict processing

- Right to data portability

- Right to object to processing

- Right to withdraw consent (when applicable)

To request any of these rights, contact: [email protected]

10. Security Measures

We implement multiple layers of protection:

- Physical datacenter security

- Firewalls and DDoS protection

- Encrypted communication (TLS)

- Access logging and monitoring

- Internal access control and staff confidentiality policies

11. Cookies

Swify.io uses minimal cookies:

- Essential cookies – required for login and functionality

- Security cookies – Cloudflare anti‑bot protection

We do not use tracking or advertising cookies.

12. Sharing of Data

We do not sell or rent personal data. Data may be shared only with:

- Payment providers (for billing)

- Cloudflare (for security and protection)

- Legal authorities (when required by law)

13. Children’s Privacy

Swify.io services are not intended for individuals under 18 years old.
We do not knowingly collect data from minors.

14. Changes to This Privacy Policy

We may update this Privacy Policy as needed. The latest version will always be available on our website.

Continued use of the service after modifications implies acceptance of the updated policy.

15. Contact Information

If you have questions about this Privacy Policy:

Email: [email protected]